Shipping policy

 

Order Processing

Orders are processed after payment authorization and verification have been completed.

Most orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of unusually high order volume, promotions, holidays, or severe weather, processing times may be slightly longer.

Domestic Shipping

We proudly ship throughout the United States, including:

  • All 50 states
  • Puerto Rico
  • U.S. Virgin Islands
  • APO/FPO military addresses
  • P.O. Boxes

Orders are shipped using UPS or USPS, depending on the destination and the most efficient delivery method.

Orders shipped to P.O. Boxes and APO/FPO addresses are delivered via USPS.

Free Shipping

Orders totaling $200 USD or more (after discounts and before applicable taxes) qualify for complimentary standard shipping within the United States.

When free shipping is offered, Thousand Mile will select the shipping carrier and service that provides the most efficient delivery for your order.

Estimated Delivery Times

After your order has been processed:

Continental United States
Approximately 4–7 business days

Alaska, Hawaii, Puerto Rico & U.S. Virgin Islands
Delivery times vary depending on destination.

APO/FPO Military Addresses
Please allow up to 14 business days.

These delivery estimates are provided by the shipping carriers and are not guaranteed.

International Shipping

Thousand Mile ships to select international destinations.

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Other government-imposed charges

These charges are determined by the destination country and are not included in your purchase price unless specifically stated during checkout.

Delivery times for international shipments vary by destination and customs processing.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing tracking information, allowing you to follow your package throughout its journey.

Shipping Delays

Although we make every effort to meet our estimated shipping times, delays occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Customs processing
  • High shipping volumes
  • Labor disruptions

Delivery estimates are not guaranteed delivery dates.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, shipment delays, additional shipping charges, or returned packages may occur.

If you discover an error after placing your order, please contact us as soon as possible. We'll do our best to update the order before it ships, but we cannot guarantee changes once processing has begun.

Lost, Damaged or Stolen Packages

If your package arrives damaged or appears to have been lost during transit, please contact us promptly so we can assist in resolving the issue with the shipping carrier.

If tracking indicates a package was delivered but you have not received it, we recommend:

  • Checking with household members or neighbors
  • Looking around the delivery location
  • Contacting the shipping carrier
  • Contacting Thousand Mile for further assistance

We'll gladly work with you to investigate the shipment and determine the appropriate next steps.

Split Shipments

Occasionally, orders containing multiple items may ship separately to expedite delivery. If this occurs, you'll receive tracking information for each shipment.