Privacy Policy
Your Privacy Matters
At Thousand Mile, we believe trust is earned. That includes how we collect, use, and protect your personal information.This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit or make a purchase through our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:Information You Provide
- Name
- Billing and shipping address
- Email address
- Telephone number
- Payment information (processed securely through our payment providers)
- Account login information
- Product reviews
- Uploaded photographs
- Questions, comments, or customer service requests
- Gift recipient information
Information Collected Automatically
When you browse our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Products viewed
- Referring website
- Shopping cart activity
- Website interactions
- Cookies and similar technologies
How We Use Your Information
We use information to:
- Process and fulfill orders
- Deliver products and services
- Process payments
- Communicate regarding your order
- Respond to customer service requests
- Create and manage customer accounts
- Improve our products and website
- Prevent fraud and unauthorized activity
- Personalize your shopping experience
- Operate promotions, contests, loyalty, and referral programs
- Send promotional emails or SMS messages when you've provided the appropriate consent
- Send abandoned cart reminders when permitted by applicable law
Communications
When you place an order or create an account, we may send transactional communications such as:
- Order confirmations
- Shipping updates
- Delivery notifications
- Customer service responses
- Security notices
- Account updates
If you separately choose to receive marketing communications, we may also send promotional emails and text messages. You may unsubscribe from marketing communications at any time using the instructions provided in those messages.
Cookies & Similar Technologies
Our website uses cookies and similar technologies to:
- Remember shopping cart contents
- Maintain your account session
- Improve website performance
- Understand how visitors use our website
- Personalize your experience
- Measure advertising effectiveness
Most browsers allow you to manage or disable cookies. Please note that disabling certain cookies may affect website functionality.
Sharing Information
We do not sell your personal information for money.
We may share information with trusted service providers who assist us in operating our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Fraud prevention providers
- Website hosting providers
- Analytics providers
- Marketing service providers
- Customer support providers
- Review and loyalty platform providers
These providers may use your information only as necessary to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
User Content
If you submit reviews, photographs, comments, or other content to our website, you grant Thousand Mile a non-exclusive, royalty-free license to use, reproduce, display, and publish that content in connection with our business and marketing efforts.
Please do not submit information you wish to keep confidential.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill orders
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Your Privacy Choices
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
- Request access
- Request correction
- Request deletion
- Request a copy of your information
- Opt out of certain advertising or information sharing activities
- Appeal certain privacy decisions where applicable
To exercise these rights, please contact us using the information below or use the Your Privacy Choices link available on our website.
California Privacy Notice
If you are a California resident, you may have additional rights under California law.
Subject to applicable law, California residents may have the right to:
- Know the categories of personal information we collect.
- Know the purposes for which information is collected and used.
- Request access to specific pieces of personal information.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to certain exceptions.
- Opt out of the sale or sharing of personal information where applicable.
- Limit the use of sensitive personal information where applicable.
- Designate an authorized agent to submit certain requests on their behalf.
- Receive equal service and pricing regardless of whether they exercise their privacy rights.
We will not discriminate against you for exercising any privacy rights provided by applicable law.
Third-Party Websites
Our website may contain links to third-party websites.
Those websites maintain their own privacy policies, and Thousand Mile is not responsible for their privacy practices or content.
Children's Privacy
Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date at the top of this page.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us.
Thousand Mile
7867 Dunbrook Road, Suite G
San Diego, CA 92126
Email: customerservice@thousandmile.com