Terms & Conditions
Effective Date: August 1, 2026
Welcome to the Thousand Mile website. These Terms & Conditions ("Terms") govern your access to and use of the Thousand Mile website, products, services, and online store. By accessing or using this website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this website.
1. About Thousand Mile
This website is operated by Thousand Mile, a California company located at:
7867 Dunbrook Road, Suite G
San Diego, California 92126
Email: customerservice@thousandmile.com
Throughout these Terms, "Thousand Mile," "we," "our," and "us" refer to the operator of this website.
2. Website Use
You agree to use this website only for lawful purposes.
You may not:
- Violate any applicable law.
- Attempt unauthorized access to the website or its systems.
- Upload malicious software.
- Interfere with website operation.
- Scrape, harvest, or copy website content using automated means without written permission.
- Use the website for fraudulent purposes.
3. Products & Availability
We work hard to accurately display our products.
However:
- Colors may vary between devices.
- Measurements are approximate.
- Product availability may change without notice.
- We reserve the right to discontinue products at any time.
4. Pricing
Prices are shown in U.S. Dollars unless otherwise stated.
We reserve the right to:
- Correct pricing errors.
- Modify prices without notice.
- Cancel orders affected by pricing mistakes.
If payment has already been processed, we'll promptly issue a refund.
5. Orders
Submission of an order does not guarantee acceptance.
We reserve the right to:
- Refuse or cancel orders.
- Limit quantities.
- Cancel duplicate or suspected fraudulent orders.
- Refuse orders intended for unauthorized resale.
6. Payment
Payments are processed through secure third-party payment providers.
Your payment information is handled according to our Privacy Policy and the applicable payment processor's security practices.
7. Shipping
Shipping information, delivery estimates, carrier information, and international shipping details are governed by our Shipping Policy, which is incorporated into these Terms by reference.
8. Returns & Exchanges
Our Returns & Exchanges Policy forms part of these Terms.
Please review that policy for eligibility requirements, refund procedures, exchanges, and merchandise credits.
9. Warranty
Our Warranty & Guarantee page explains our Limited One-Year Manufacturing Warranty and forms part of these Terms.
10. Gift Cards
Electronic gift cards may be redeemed toward eligible purchases on the Thousand Mile website.
Gift cards are generally not redeemable for cash except where required by applicable law.
Gift cards are not replaceable if lost or stolen unless required by law.
11. Promotions, Loyalty & Referral Programs
From time to time, Thousand Mile may offer:
- promotional discounts
- coupon codes
- contests
- giveaways
- loyalty rewards
- referral programs
Additional terms may apply to these programs.
Thousand Mile reserves the right to modify or discontinue promotional programs at any time.
12. Customer Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us promptly of any unauthorized account activity.
13. Reviews, Photos & User Content
Customers may submit:
- product reviews
- photographs
- comments
- questions
By submitting content, you grant Thousand Mile a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, publish, display, modify for formatting, and distribute that content in connection with our business, marketing, advertising, and website.
You represent that:
- you own or have permission to submit the content;
- it does not infringe another person's rights; and
- it is not unlawful, defamatory, or misleading.
We reserve the right—but not the obligation—to review, edit, remove, or decline to publish any submission.
14. Communications (Email, SMS & Notifications)
By creating an account, placing an order, or otherwise providing your contact information, you consent to receive transactional communications relating to your purchases, account, shipping, returns, security, and customer service.
If you separately opt in to receive promotional emails or SMS messages, you agree to receive recurring marketing communications from Thousand Mile.
Marketing consent is not a condition of making a purchase.
Message frequency varies.
Message and data rates may apply.
You may opt out of promotional SMS at any time by replying STOP.
For assistance, reply HELP or contact:
customerservice@thousandmile.com
You may unsubscribe from promotional emails using the unsubscribe link included in those emails.
Transactional communications relating to your orders or account may still be sent as permitted by law.
15. Intellectual Property
All content on this website—including text, photographs, graphics, logos, product names, designs, videos, and software—is owned by or licensed to Thousand Mile and is protected by United States and international intellectual property laws.
No content may be copied, reproduced, distributed, or used commercially without prior written permission.
16. Third-Party Services
Our website may contain links to third-party websites or integrate services provided by third parties.
Thousand Mile is not responsible for the content, privacy practices, or operations of third-party websites or services.
17. Disclaimer
We strive to keep the website accurate and available.
However, the website and its content are provided "as available."
Except as expressly stated in our Warranty & Guarantee or as otherwise required by law, Thousand Mile disclaims warranties to the fullest extent permitted by applicable law.
Nothing in these Terms limits any rights that cannot legally be waived.
18. Limitation of Liability
To the fullest extent permitted by law, Thousand Mile shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the website or products.
This limitation does not apply where prohibited by applicable law.
19. Indemnification
You agree to indemnify and hold harmless Thousand Mile from claims arising out of:
- your misuse of the website;
- your violation of these Terms; or
- your infringement of another person's rights.
20. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in San Diego County, California, unless applicable law requires otherwise.
21. Changes to These Terms
We may update these Terms from time to time.
Changes become effective upon posting to this website.
Continued use of the website constitutes acceptance of the revised Terms.
22. Severability
If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
23. Contact Us
Questions regarding these Terms may be directed to:
Thousand Mile
7867 Dunbrook Road, Suite G
San Diego, CA 92126
customerservice@thousandmile.com