Returns
We Want You to Love Your Thousand Mile Purchase.
Since 1993, we've been committed to building clothing that customers reach for every day. If your purchase isn't quite right, we'll do our best to make the return or exchange process simple and straightforward.
Return Eligibility
To qualify for a return or exchange, merchandise must be:
- Unworn
- Unwashed
- In its original condition
- Returned within the applicable return period
Items showing signs of wear, laundering, alteration, or misuse may not qualify for a refund or exchange unless they are being evaluated under our Limited One-Year Manufacturing Warranty.
Returns Within 30 Days
Returns received within 30 days of the original purchase date are eligible for a full refund to the original form of payment.
Returns After 30 Days
After 30 days from the original purchase date, eligible merchandise may be exchanged or returned for merchandise credit equal to the purchase price paid.
Defective Merchandise
If you believe your item has a manufacturing defect, please visit our Guarantee page before submitting your return.
Manufacturing defects are evaluated separately under our Limited One-Year Manufacturing Warranty.
Return Shipping
Please note the following:
- Original shipping charges are non-refundable.
- If Thousand Mile provides a prepaid return shipping label, the cost of that label will be deducted from your refund.
- If your order originally qualified for Free Shipping and your return reduces the remaining order value below the free shipping threshold, the original outbound shipping cost will be deducted from your refund.
Exchanges
If you'd like a different size, color, or style, we're happy to help.
Simply contact our Customer Service team, and we'll guide you through the exchange process.
Availability of replacement merchandise cannot be guaranteed until the exchange has been processed.
Refund Processing
Once your return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds are typically issued to your original payment method within several business days. Your financial institution may require additional time before the credit appears on your account.
Items That Cannot Be Returned
Unless required by law, the following items are generally not eligible for return:
- Gift cards
- Merchandise damaged through misuse or improper care
- Items altered after purchase
- Merchandise returned outside the applicable policy unless approved under our Limited One-Year Manufacturing Warranty
How to Start a Return
To begin a return or exchange, please contact us before shipping your item.
Please include:
- Your order number
- Your name
- The item(s) you'd like to return or exchange
- The reason for the return
Our Customer Service team will provide return instructions and answer any questions you may have.
Contact Us
Email: customerservice@thousandmile.com